German-speaking Customer Support Representative to Web Manuals

At Web Manuals, we’re transforming the aviation industry with innovative SaaS solutions that help our customers work smarter, safer, and more efficiently. Our journey is driven by continuous growth and a spirit of exploration - while our product lives in the cloud, our ambitions reach far beyond! As a proudly bootstrapped company, we’re charting our own course and building something truly exceptional.

With offices in Malmö (HQ), San Diego, New York, Sydney, and Singapore, we offer an international environment where you can grow both professionally and personally. Now, we’re looking for a German-speaking Customer Support Representative to join our team in Malmö!

About the role

As a Customer Support Representative, you’ll be part of our dedicated Support & Academy Team, committed to providing outstanding service and helping customers get the most out of our product. You’ll become a product expert and a trusted partner for our customers, solving challenges and ensuring their success.

Your responsibilities will include:

• Delivering exceptional customer service via phone and email, in German and English
• Resolving customer inquiries, technical issues, and troubleshooting effectively
• Collaborating with product and engineering teams to address feedback and improve our solutions
• Creating and maintaining clear, helpful documentation and knowledge base articles
• Delivering virtual and onsite training in our product, supporting the Academy team when needed

About you

We believe you’ll thrive in this role if you have:

• Fluency in German and English, both written and spoken
• Previous experience in a customer-facing role
• Strong communication and problem-solving skills
• Patience, empathy, and a commitment to helping others

It’s a plus if you also bring:

• Experience in SaaS or the aviation industry
• Basic knowledge of HTML, CSS, or JavaScript
• A post-secondary education with a technical focus

What we’re looking for

We’re seeking someone who is:

• Customer-focused and solution-oriented
• A collaborative team player
• Communicative and proactive
• Motivated with a strong sense of ownership

Other information

• Start date: August (flexible)
• Work extent: Full-time
• Location: Malmö
• Our recruitment process includes assessment tests to ensure a fair, objective, and inclusive hiring experience.