Head of Global Customer Support & Training

We're one of the world's oldest start-ups – and we're just getting started . At Husqvarna Group, innovation is in our DNA. With over 330 years of heritage and a passion for pioneering technology, we design and deliver world-class products and solutions for forest, park, garden, and construction care. From robotic lawn mowers to cutting-edge chainsaws and sustainable battery systems. We’re shaping the future, and we want you to be part of it.

We’re currently hiring a Head of Global Customer Support & Training to strengthen and enhance our customer experience and service capabilities across global markets.

About the Role

You’ll be part of the Global Aftermarket management team within the Husqvarna Forest & Garden Division, reporting directly to the VP Global Aftermarket, Services & Quality. This team is focused on driving excellence in customer support, training, and technical enablement.

As Head of Global Customer Support & Training, your mission is to coordinate and continuously improve the end-to-end customer support experience for our customers, consumers, and partners. You will also be responsible for competence development internally and externally across service, support, and sales organizations.

What You'll Do

• Implement and maintain customer support standards and processes aligned with our premium service goals.
• Coordinate internal and external support structures and drive development of tools such as self-service portals.
• Lead and develop global, regional, and local teams to build capability and capacity in customer support and training.
• Oversee the improvement of technical documentation supporting service delivery.
• Evolve and manage the service toolbox, including the Husqvarna Service Hub and Portal.
• Drive alignment between training methodology and support systems across different channels.
• Contribute to change management initiatives and process improvement efforts.

About You

You have a strong customer focus, are structured in your approach, and are passionate about building high-performing support organizations. You lead with empathy and accountability, and you understand the direct connection between customer experience and business outcomes.

In addition, you bring:

• Proven leadership experience leading cross-functional teams in a global or regional setting with direct people management responsibilities.
• A track record of developing customer care functions, ideally in a technical environment.
• Experience working with training tools and methods for both internal and external stakeholders.
• A strong understanding of product technology and service delivery.
• Knowledge of dealer networks; retail and e-commerce experience is a plus.
• Basic financial knowledge including budgeting and business case development.
• B.Sc. in Technology related field or equivalent.

Location

This position is based in Sweden. Our preferred location is Huskvarna, where most of the team is located, but we are also open to candidates based at our other sites in Stockholm or Jonsered. We offer a hybrid work model with 2–3 days per week in the office.

Your Application

We’re keeping the job listing open all summer! That said, we’re currently on vacation and will start reviewing applications once we’re back in August. Thanks for your patience - we’re excited to hear from you! 

If you have any questions, please contact recruitment partner Johan Odelfelt at johan.odelfelt@husqvarnagroup.com

Winning Through Culture

At Husqvarna Group, we believe business is about people. Our culture values bold ideas, strong commitment, and teamwork. We grow and succeed together.

Our Core Values:

• Bold – We challenge the status quo and innovate.
• Dedicated – We are passionate, resilient, and driven.
• Care – We support each other and make a positive impact.

Ready to take the lead in customer support and training at a company with global reach and deep roots? Let’s shape the future together. https://www.husqvarnagroup.com/en/our-culture